REGISTRATION, SHIPPING & CANCELLATION POLICY

We will give you a WEEK (five business days) to look over all the materials and decide if this is the program for you. If you decide it is not – just return it‚ in good order‚ for a refund‚ less shipping and restocking fees – see below: Shipping Returns. There will be no refunds after the week (five business days) has expired.

Any downloading or use of the online information in the Students Corner including but not limited to textbook files‚ course PDF files‚ and the MP3 files will be considered a waiver of this time period‚ and there will be no refunds thereafter.

Although a company‚ organization‚ or some other entity may provide the funds to purchase a program‚ the person registered is to be the sole recipient of the study materials‚ the passwords‚ and or seminars. There will be no replacement or substitution of personnel once the passwords have been issued.

We will give you a WEEK (five business days) to look over all the materials and decide if this is the program for you. If you decide it is not – just return it‚ in good order‚ for a refund less shipping and restocking fees-see below: Shipping Returns. There will be no refunds after that time period.

Any submission of lessons or any downloading or use of the online information in the Students Corner including‚ but not limited to textbook files‚ course PDF files‚ video files‚ and the MP3 files will be considered a waiver of this time period‚ and there will be no refunds thereafter.

This course must be completed and the final test sent in before the stated course closure. There will be no extensions past that date. Any homework assignments or tests sent in after that date will not be graded.

A Certificate will not be sent out to any registrant who has not completed the course. Completion is defined as: the submitting of all after chapter quizzes‚ the mid-term and the final exam before the last stated day of the program.

Although a company‚ organization‚ or some other entity may provide the funds to purchase a program‚ the person registered is to be the sole recipient of the study materials‚ the passwords‚ and or seminars. There will be no replacement or substitution of personnel once the passwords have been issued.

We will give you a WEEK (five business days) to look over all the materials and decide if this is the program for you. If you decide it is not – just return it‚ in good order‚ for a refund less shipping and restocking fees-see below: Shipping Returns. There will be no refunds after the week (five business days) has expired.

Any submission of lessons or any downloading or use of the online information in the Students Corner including but not limited to textbook files‚ course PDF files‚ video files‚ and the MP3 files will be considered a waiver of this time period‚ and there will be no refunds thereafter.

Although a company‚ organization‚ or some other entity may provide the funds to purchase a program‚ the person registered is to be the sole recipient of the study materials‚ the passwords‚ and or seminars. There will be no replacement or substitution of personnel once the passwords have been issued.

Because the virtual class size is limited‚ Logistics Training Systems reserves the right to close registrations before the advertised date‚ once the quota has been filled.

If you are unable to attend the virtual classroom instruction‚ you can re-register for the next available virtual classroom session. There will be a $600.00 re-registration fee. This re-registration fee will not include re-entry into the Distance Learning phase of the program‚ if that was your original program‚ nor will it include a new set of textbooks or audio. It will include a new password for entry into the Students Corner for the Extended Study Virtual Classroom with Independent Preparation.

If you have the Virtual Classroom Bundled Program, re-registering for the next virtual classroom voids the Extended Study phase of your original program. Necessary updates to your textbook will be posted for you in that Students Corner.

To qualify for re-registration you must notify the office by email‚ fax or letter two weeks before the virtual classroom program is due to start that you will not be attending. The $600.00 re-registration fee is due 30 days after the opening of the next immediate registration period for the virtual programs.

If you fail to attend the subsequent virtual class‚ or you do not send in the re-registration fee‚ you will not be rescheduled for another set of virtual classes. If you attend any part of the virtual program‚ but are unable to complete these sessions‚ it will be the same as completing all of the sessions.

To be able to register for one of the Extended Studies Programs you must be a previous student of Logistics Training Systems. After registration you will be e-mailed a password into the Extended Studies Students Corner for the program of your choice‚ where you will find any course updates or requirements that you may need for the next semester.

There will be no refunds after the password is sent to you.

If you join any of the Extended Study Classes and then decide to join another more expensive program‚ the cost of the programs are independent of each other‚ and you will not be given credit for the lesser one toward the more expensive one.

Unless separately ordered the Extended Studies Programs do not include new study materials. If you are more than one semester removed from your first program with LTS you must purchase a new set of textbooks.

• If you fail to purchase a new set of textbooks, no passwords will be sent out.
• If you fail to purchase a new set of textbooks within two weeks of notification that you are required to do so, Logistics Training Systems will cancel your order and impose a twenty percent (20%) course cancellation fee.
• All refunds will be made by company check within 15 days of notification.

There will be no refunds or postponing to the next semester if you decide not to complete the registered semester or study for the exam. There will be no refunds or postponing to a subsequent class if you register for the Virtual Classroom and are unable to attend.

Purchase any one of the Discounted Bundled Programs – The Distance Learning, The Independent Study with Virtual Classroom, or The Distance Learning with Virtual Classroom- and you can continue your studies for FREE, for the next semester with the Extended Studies Enhanced Online Program. You will be sent a new set of passwords into the Students Corner, where you will find the updates to the Textbook between the two semesters.

New textbooks, Reference books (19CFR and HTS), and Audio are not included in the Extended Study Enhanced Online Program.

Although a company‚ organization‚ or some other entity may provide the funds to purchase a program‚ the person registered is to be the sole recipient of the study materials‚ the passwords‚ and or seminars. There will be no replacement or substitution of personnel once the passwords have been issued.

To be accepted into the next semester’s FREE Extended Study Enhanced Online Program, you must have: taken all of the quizzes, the midterm, and the final exam, and attended all of the virtual classroom presentations, if your program includes a classroom, and you must send us a copy of your letter of notification containing your test score, from CBP, after you take the US Customs Broker Exam.  

Upon receipt of this letter, you will be sent a new set of passwords into the Students Corner, and you can start your studies again for FREE! This FREE bonus program offer is good once for the next immediate semester following your program, and it cannot be postponed to another semester.

Failure to take the exam, regardless of the reason to do so, voids the option of the Free Extended Study Enhanced Online Program. However, the student can always continue with their studies for the next semester by registering for any one of the Extended Study Programs.

The Bundled Programs are nonrefundable and no exceptions will be made for any inability to complete the program.

All Sales are Final.

Because these are government publications and are time sensitive‚ all sales are final and all orders are subject to inventory availability.

Our online credit card processing is done through SSL secure connections with Authorize.net. LTS accepts Visa‚ MasterCard‚ American Express and Discover.

Although a company‚ organization‚ or some other entity may provide the funds to purchase a program‚ the person registered is to be the sole recipient of the study materials‚ the passwords‚ and or seminars. There will be no replacement or substitution of personnel once the passwords have been issued.

By placing an order you represent and warrant that you are 18 years of age or older and that all the information you are providing‚ including your e-mail address‚ is accurate‚ current and complete.

Unless your order is being shipped within the State of North Carolina‚ it is your sole responsibility and not that of Logistics Training Systems to pay any applicable sales and/or use taxes that may arise from your order.

All orders of available products are usually packed and and sent out to FedEx within two to three business days. Orders placed Friday after 2 PM EST through Sunday will ship on the second or third business day. No deliveries will be made on Sunday or holidays. Please choose either Overnight or 2nd Day delivery for: Alaska‚ Hawaii‚ Puerto Rico and US Possessions.

For international shipments‚ please contact us at Chris@LogisticsTS.com with your name and shipping address‚ and we will give you a quote for shipping to that address. Failure to do so may result in your order being delayed.

Ground Service is not available to P.O. Boxes‚ so please supply a physical address for delivery. Some rural addresses may require an additional day for delivery.

All orders are shipped out of Connecticut‚ if you require a quick delivery please choose either Overnight or 2nd day delivery. If you choose a residential delivery, and you live in a high density area, make sure that there is someone at the delivery address to receive your package, or call our office for signature delivery.

LTS is not responsible for lost or stolen books. If you live in a high density area, it is wise to consider contacting the LTS office to add the $8.50 signature delivery cost to your order. Any lost or stolen packages are your sole responsibility. Your only recourse, if this occurs, is to contact FedEx directly.

All our Programs including‚ but not limited to‚ Textbook‚ Workbook‚ MP3 files‚ and Reference Material have been Copyrighted by Logistics Training Systems‚ Inc. All intellectual property rights owned by Logistics Training Systems‚ Inc. are protected by United States Copyright Laws‚ other applicable copyright laws‚ and international treaty provisions. Logistics Training Systems‚ Inc. retains all rights not expressly granted. Further; no part of this course may be copied‚ reproduced or transmitted in any form or by any means‚ electronic or mechanical‚ including photocopying‚ recording‚ or any information storage and retrieval system‚ without permission in writing from the copyright holder, including but not limited to: textbook, workbook, reference book, MP3’s, or online study material. Logistics Training Systems reserves the right to refuse to register anyone‚ and to refuse to issue a password‚ at our sole discretion. Every trainee of any corporate sponsored inhouse training must have purchased a copy of the textbook‚ and have been issued a password. Creation of derivative works or compilations is forbidden. No payment based program or For Profit class is to be held using any of the aforementioned material, unless specifically sponsored by the copyright holder. Although a company‚ organization‚ or some other entity may provide the funds to purchase a program from Logistics Training Systems‚ the right to use the program is solely for one individual person. If Logistics Training Systems discovers or suspects through any means that someone other than the person registered is using‚ has used or may use the assigned passwords‚ Logistics Training Systems reserves the right to immediately terminate the passwords to all online material without notice and to deny all parties further access to courses or seminars. Any litigation arising out of any part of this agreement must be filed in Ashe County‚ North Carolina and not by the application of choice of law principles or the laws of any other state or country. You agree that the federal and state courts located in Ashe County‚ North Carolina shall have exclusive jurisdiction and venue over any action brought to enforce the rights and obligations in or arising from this Agreement and each of the parties irrevocably submits to the jurisdiction of such courts. You agree that you will be subject to the provisions specified and in effect at the time of the dispute. The information‚ products‚ and services included in or available through Logistics Training Systems may include inaccuracies or typographical errors. Courses may not cover all areas of a particular topic or subject matter. After you purchase a course or product offered by Logistics Training Systems and upon issuance to you of access passwords‚ and by either the lapse of the five days return window‚ or by the submissions of lessons‚ or by the use or downloading of online material‚ your fee is non-refundable. All Bundled Programs are All Sales Final, there will be no refunds. The course fee is non-refundable if you are not able to access any online material because of Internet or computer incompatibility or related problems‚ or because the consistency or quality of the online courses is affected by Internet or computer incompatibility‚ Internet outage or interruption‚ service provider interruption or related problems. You agree that Logistics Training Systems may track your online activity on the Students Corner. All notices placed by you on the LTS Bulletin Board may not include information that is in violation of local‚ federal‚ or a foreign country’s laws or industry regulations and material that is obscene‚ defamatory‚ libelous‚ unlawful‚ harassing‚ abusive‚ threatening‚ harmful‚ vulgar‚ constitutes a threat‚ violates export control laws‚ hate propaganda‚ fraudulent material or fraudulent activity‚ invasive of privacy or publicity rights‚ profane‚ indecent or otherwise objectionable material of any kind or nature. By submitting your registration for any Logistics Training Systems program you agree to these terms. Any breach of these terms will result in the immediate termination of your passwords into the Students Corner. If you are dissatisfied with any portion of the Logistics Training Systems website or services or courses‚ or with any of these terms of use‚ your sole and exclusive remedy is to discontinue using the Logistics Training Systems website or courses or seminars. Logistics Training Systems‚ directly or through its representatives or instructors‚ does not and cannot offer legal advice to you or your company. If you seek or need legal advice or guidance‚ please retain the services of a competent attorney. While Logistics Training Systems may employ instructors who are also attorneys for the purpose of Logistics Training Systems courses‚ these instructors are acting solely as consultants‚ not as attorneys. The student understands and agrees that Logistics Training Systems in no way guarantees a passing grade in the US Customs Broker’s License Test as a result of purchase of the study materials and classes and that success in the exam is the sole responsibility of the student and is in no way the responsibility of Logistics Training Systems. A failing grade on the exam in no way entitles the user to a rebate or refund of purchase. Logistics Training Systems reserves the right to postpone any class that does not have a minimum attendance; such minimum is at the sole discretion of Logistics Training Systems.

Logistics Training Systems will not be liable in any way for any cessation‚ interruption or delay in the performance of its obligations hereunder due to causes beyond its control including‚ but not limited to; power outages; Internet outages; communications outages; fire; flood; earthquakes; storm; hurricanes; tornadoes; war; terrorism; armed conflict; supplier failures; shortages; breaches; quarantine or delays. Logistics Training Systems shall take all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure event.

The performance of Logistics Training Systems is subject to acts of God‚ war‚ government regulations‚ natural disasters, such as but not limited to; earthquakes; storm; hurricanes; tornadoes; strikes; civil disorder; terrorism; and/or the curtailment of transportation, quarantine or other emergencies, making it illegal, dangerous, or impossible to continue a class. Terrorism is defined as acts on behalf of or in connection with any persons or organization which carries out activities within the United States directed toward the overthrowing or intimidation of the United States government by violence or other force‚ which is intended to cause serious bodily injury. War is that which is declared by Congress. Collectively and hereafter to be known as an event. If, for example, an event occurs before the start of the virtual classroom program, prompt notice shall be given of cancellation when possible‚ along with the rescheduling of the class at another time, if possible, before that semester’s exam. Excluding power outages, Internet outages, and communications outages, the online video program will be made available to participants for the continuation of their studies up to the date of their scheduled exam.

If the government cancels the exam, all students will be given access to the Students Corner for their course until the next exam, and there will be no charge for that program. The Distance Learning Program and the Virtual Classroom with Distance Learning Program will not include the instructor, but will include all of the online study aids. All online quizzes will be set to self-correct and updates to the textbook will be placed online for these students to continue their studies into the next semester with the most current information..